Data Deletion Instructions
This page explains how to delete data held by TorbChat — for team members using the Service, and for customers who once messaged a business that uses it. The full policy is at our Privacy Policy.
1. Delete it yourself from inside the Service
An organisation owner or administrator can delete a channel's data at any time: open the Channels page and disconnect the channel. Its customer profiles, conversations, messages, and raw delivery records are deleted immediately, and we tell the platform to stop delivering messages and stop using the access you granted.
Media files (images, video, audio, attachments) we downloaded are not yet removed automatically by this step — send a request as in section 2 and we will remove them within the same time frame.
2. Send us a deletion request
Email rubkiancode@gmail.com with the subject "Data deletion request" and as much of the following as you know, so we can find your data and confirm it is yours: the channel you were messaging (the business's Facebook Page or LINE OA name), the name you use on that platform and roughly when the conversation took place — or, for team members, your sign-in email and organisation name. To delete an entire organisation, send the request from the organisation owner's email and say so explicitly (this cannot be undone — ask for a copy first in the same request if you want one).
What we commit to — we acknowledge a request within 7 days, complete the deletion within 30 days of verifying your identity, and confirm in writing what was deleted.
If you are an end customer, your data is under the control of the business you were messaging — we will coordinate with them before acting, and contacting them in parallel is usually faster.
3. What may remain
After a deletion, some data may remain: database backups, overwritten in the normal cycle; application error logs, which contain no conversation content; data the law requires us to keep or that an unresolved dispute needs; and copies inside the source platform (messages still in LINE's or Facebook's own inbox), which are outside our control and must be deleted through that platform.
4. Contact
Send all deletion requests and privacy questions to rubkiancode@gmail.com. Data controller: IMAGELAND CO., LTD., 91 Soi Chalermphrakiat Ratchakan Thi 9, Dokmai, Prawet, Bangkok 10250. Website: https://www.imageautomat.com.